GDPR Compliance

1. Overview

PostZio is a social media planning and automation platform. When we talk about "personal data" in this notice, we mean any information that relates to an identified or identifiable person who uses our website, dashboards, or tools. This page explains how GDPR applies to the way we run our product and how we build privacy into our features from day one.

2. Who Is Responsible for Your Data

For GDPR purposes, PostZio acts as the data controller for your account and billing information. For content you send to connected social networks on behalf of your own business or clients, you are generally the controller and we process that data as a service provider in line with our Terms of Service.

3. Why We Use Your Data

We only use personal data where we have a clear and documented reason to do so. Typical examples include:

• Running your workspace: creating your account, logging you in securely, and letting you manage schedules, posts, and assets.
• Improving the product: understanding which features are used most so we can focus development and support.
• Communicating with you: sending essential emails about security, billing, or product changes, and optional updates when you opt in.
• Meeting legal and security requirements: keeping logs to investigate abuse, fraud, or misuse of the platform.

Depending on the activity, our legal basis is usually your consent, the need to perform a contract with you, a legal obligation, or our legitimate interest in operating a safe and reliable SaaS product.

4. What Information We Collect

The exact data we collect depends on how you use PostZio. Common categories include:

• Account details: name, email address, password (stored in hashed form), profile image, and workspace settings.
• Subscription and billing data: plan selection, invoicing details, and partial payment information handled via third‑party payment processors.
• Connected channels: tokens and IDs issued by social networks when you authorise us to publish or fetch content on your behalf.
• Usage information: device identifiers, IP address, approximate location, log data, and actions performed in the app such as creating posts or uploading files.
• Content you provide: captions, images, videos, and other assets that you upload to schedule or store inside your account.

5. Your Choices and Rights

Under GDPR, you have a range of rights over your personal data, including the ability to:

• Request a copy of the personal data we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete certain data when it is no longer needed for the original purpose.
• Ask us to temporarily limit how we use your data in specific scenarios.
• Object to processing that relies on our legitimate interests, including some types of profiling or marketing.

You can start most of these requests from inside your account settings, or by contacting our team using the details below. When we cannot fully comply (for example, where we must keep some records for legal reasons) we will explain the reason.

6. International Data Movement

PostZio uses cloud infrastructure and service providers that may be located in different countries. When data leaves the EU/EEA, we rely on safeguards recognised by GDPR, such as Standard Contractual Clauses with our vendors or transfers to jurisdictions that have been assessed as providing an adequate level of protection.

7. How Long We Keep Information

We keep personal data only for as long as it is genuinely needed: to provide the service, to support your account, or to meet legal and accounting requirements. When information is no longer required, we either irreversibly anonymise it or delete it safely from our systems and backups.

8. Security and Contact Details

We use a combination of encryption, access controls, monitoring, and staff training to keep your data protected. No online service can promise perfect security, but we actively work to reduce risk and respond quickly to potential issues.

If you have questions about this notice or want to exercise a data protection right, you can reach us at:

Email: info@postzio.com